The previous emergency contact intake number ( +1 833-980-1304 ) will be deprecated.
Emergency Examples:
- Inaccessible systems: website, mobile app, or console.
- Issues with rental or payment processing that affects a significant number of users.
- Stations are disconnected for reasons other than disconnection from the Internet.
Stations disconnected:
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If many stations are disconnected, check if your carrier is down. If it is down, call them.
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If your provider has confirmed that the issue is not with them and the stations are still disconnected, then call us.
Non-Emergency Examples:
- Configuring or understanding a function of a system
- Modifications on short-notice